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CMIT 380 6381 Managing Modern Microsoft Desktops

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CMIT 380 6381 Managing Modern Microsoft Desktops (2225)CMIT-380

  • Summer 2022
  • Section 6381
  • 3 Credits
  • 05/18/2022 to 07/12/2022

 Faculty Contact


Steve Choyce [email protected]

 Course Description


(Designed to help prepare for the Microsoft 365 Certified: Modern Desktop Administrator Associate certification examination). Prerequisites: CMIT 202 and CMIT 320. An introduction to installing, supporting, and configuring Windows 10 desktops in an organizational environment. The aim is to learn to install, customize, and update the Windows 10 Operating Systems (OS) including managing storage, files, and devices and gain knowledge on securing data and the Windows 10 OS as well as learn how to troubleshoot Windows 10. Students that successfully pass the MD-100 examination will earn the Microsoft-issued MD-100 Windows 10 digital badge on the Acclaim credentials platform. Students may receive credit for only one of the following courses: CMIT 370 or CMIT 380

 Course Introduction


This course covers four parts of the Managing Microsoft Modern Operating System – deploy windows, manage devices and data, configure connectivity, and maintain windows. Students learn the recommended steps to upgrade your organization to Windows 10 and Microsoft 365 Apps, including how to leverage your existing tools and processes while adopting modern management techniques and approaches along the way. The content, labs, and hands-on projects are designed to provide you with the knowledge and skills to pass the Microsoft MD-100 exam.

 Course Outcomes


Upon completion of this course, you will have demonstrated your ability to: 

  • Deploy the Modern Windows Desktop Operating System
  • Configure devices and file/folder permissions
  • Implement networking and remote connectivity
  • Maintain and troubleshoot Windows OS and hardware
  • Describe methods for securing Windows 10, common threats, and methods for mitigation

 Course Materials


Click to access your course materials information

 Class Guidelines


Contacting Advising or the Department

  • If you have questions related to the course content or any of the graded deliverables, please contact your instructor.
  • For questions and concerns related to advising, you can call 800-888-8682 (toll-free), or,  write to [email protected].
  • For other questions and concerns about this class, you can contact your program director by writing to [email protected]. Please be sure to mention the course name, course number, and your section number in the “Subject:” field of your email. Your email will be treated confidentially.

Writing and Research
Effective writing is critical to the intellectual life of university students and graduates within the workplace. Effective managers are usually effective communicators. Your work in this course must demonstrate your ability to master and effectively communicate course content. Effective writing

  • Meets the needs of the reader
  • Adequately covers the subject
  • Uses expected conventions of format and organization
  • Demonstrates use of credible reasoning and evidence
  • Satisfies standards of style and grammatical correctness
  • Requires 100% compliance with UMGC’s zero-tolerance policy regarding plagiarism

Use of TurnItIn
All CMIT courses and sections use TurnItIn to check student projects for originality. See the TurnItIn section under Academic Policies (in this syllabus) for more information about the TurnItIn Originality Checking Service. 

See the announcement titled “Use of TurnItIn” for specific information pertaining to TurnItIn use in this class.

If you wish to not have your paper stored in Turnitin, you must notify your instructor within the first two weeks of the course.

Originality Statement
All materials submitted must be original materials developed solely for use in this class and must conform to UMGC’s academic policies.

Attendance and Participation
Although attendance does not contribute to your grade, participation does. By registering for an online or hybrid course, you have made a commitment to participate in class discussions and activities as well as other online activities.  Please plan to participate regularly. You will note in the grading policy that your participation counts towards your final grade.  

All students will be held to the highest standards for language and content in e-mails and conference interaction (including attachments). Abusive and derogatory language and unacceptable content will not be tolerated. Any student engaging in this type of behavior will be reported to the UMGC provost. Please read the UMGC Policy on the Code of Student Conduct, which is located under the Syllabus and Academic Policies link. All interaction must be relevant to the topic being discussed and show a reasoned approach to the discussion. If possible, include information from the text and other sources to make your point.

Incompletes
Do not expect an Incomplete in the course unless you have serious personal problems that occur very close to the end of the term. The University of Maryland Global Campus regulations are strict about the assignment and extension timeframe of an Incomplete. UMGC’s Policy on the Grade of Incomplete and Withdrawal.

Accessibility Statement
If you have a disability and need accommodations, you must register with Veteran and Disabled Student Affairs. You must provide documentation of the disability and its impact on your performance in the course in order to receive accommodations. Please contact Veteran and Disabled Student Affairs at 240-684-2287 or 800-888-UMGC, extension 2287, or by e-mail at [email protected]. The first time you register for services, you will be required to provide current (within three years) paperwork documenting your disability to support your request for accommodation. Documentation may include:

  • medical or psychological reports and diagnoses
  • aptitude and achievement results and evaluations
  • other documentation considered appropriate by UMGC

 Grading Information


PERCENTAGE UNDERGRADUATE GRADUATE 
90%-100% 
80%-89% 
70%-79% 
60%-69% 
0%-59% 
COURSE REQUIREMENTS: % OF GRADE 
Discussion10% 
Labs30% 
Projects 40% 
Final Exam20% 

Grade Calculation

This class uses a standard method of rounding final grades (not individual assignment grades). If your grade ends in 9.5 or above and is on the cusp of a letter grade, you will receive the higher letter grade. If it ends in 9.4 or below it will be the lower letter grade.

Discussions

  • For this class, you are expected to participate in all discussions. To earn full credit for
    participation, you must:
    • Respond to the week’s discussion topic by midnight, Eastern time, on Sunday of each week, AND
    • Respond to at least TWO postings from other students to the current week’s discussion topics by the end of the class week (midnight, Eastern time, Tuesday)
  • Initial responses should demonstrate critical thinking and comprehension of the discussion topic and should be supported by additional research to include the use of outside references
    • Responses to classmates’ postings should be constructive, expand upon points made, ask additional questions, and contribute to the dialogue
    • A simple “good posting” or “I agree” is not a sufficient comment
  • This format ensures all students benefit from seeing and responding to each other’s responses
  • Participation is defined by the quality as well as the number of your postings in the conference
    • You will not gain any points by merely reading the conference postings. You may expect the instructor to participate in the discussions, but do not expect a response to every posting
    • If your instructor or another student poses a question to you, you are expected to respond, just as you would during a face-to-face classroom discussion
  • Faculty will assess your participation using the discussion rubric available in the course and you are highly encouraged to review the rubric prior to participating in discussions

Lab Exercises

  • In this course, you will complete online lab activities. You will use uCertify to complete these activities. 
  • For information on accessing uCertify, please see the uCertify instructions under Table of Contents > Week 1 > Help Guide for Lessons and Labs.

Assignment Resubmissions

In order to allow you to get credit for your best work, this course features the following policies for resubmission of graded work after you receive instructor feedback on assignments. NO SUBMISSIONS will be accepted after the term has ended.

  • Written Assignments
    • You are allowed one resubmission for each assignment provided the original grade from the instructor was a B or less
    • The resubmission is due within one week of receiving graded faculty feedback
    • It is your responsibility to ensure that the resubmission is turned in within a week of receiving faculty feedback and to alert your instructor that an assignment has been resubmitted and should be reviewed again
  • Discussions
    • Resubmissions are not allowed
    • NO SUBMISSIONS will be accepted after the term has ended
  • Labs
    • You are encouraged to repeat and resubmit all assigned labs before the session ends to improve your performance and comprehension of the material
    • The highest score on each lab will contribute to the calculation of your final lab grade as shown in your grade book
    • NO SUBMISSIONS will be accepted after the term has ended
  • Final Exam
    • You will complete the Final Exam as part of your grade in uCertify.
    • The final exam in this course is comprehensive
    • You may take the final exam as many times as you like during the period of the course. Your highest score will be the one used
    • NO SUBMISSIONS will be accepted after the term has ended

Late Policies

  • Written Assignments
    • You may submit work up to one week after the posted deadline without penalty. Work submitted after this will lose 5 percent per day
    • Resubmissions do not have a grace period and must be submitted within one week of receiving faculty feedback
    • Work submitted after the grace period (original submissions) or one week following faculty feedback (resubmissions) will lose 5 percent per day late
    • If you submit work late, any penalty still applies even if you resubmit the work to improve your grade
    • NO SUBMISSIONS will be accepted after the term has ended
  • Discussions
    • Discussions are due on the date identified in class; late submissions will not receive credit and NO SUBMISSIONS will be accepted after the term has ended
  • Extra Credit is not available

Note: Each student is responsible for reviewing and adhering to the UMGC academic policies that appear in the Additional Information section of this syllabus.

 Project Descriptions


You are a Solutions Architect I at Marqwise Dynamics Technology Consulting, a firm that provides services to corporate clients seeking help with getting the most from their IT systems and operations. Your current assignment is to provide a Windows 10 upgrade solution for Tetra Shillings Accounting LLC, a small accounting firm that has been the victim of several cybersecurity breaches, including a ransomware attack that resulted in the loss of critical information. 

Most of the Tetra Shillings Accounting computer operating systems were found to be at least six months behind on patches and hot fixes, and the ransomware attack was the result of not keeping systems properly updated. The data that was compromised in the attack was not recoverable because the firm does not a proper backup and recovery process in place.

The firm’s computers are currently running Windows 8.1. A legacy accounting software package that plays a crucial role in the firm’s day-to-day business operations has prevented the firm from upgrading to Windows 10 because of compatibility issues. The firm has also been hesitant to keep systems patched and updated due to the compatibility issues, which severely impacted the firm’s business operations on several occasions. 

The firm’s leaders realize they can no longer avoid or delay keeping systems updated, and they have already moved the accounting software application to a cloud solution, eliminating the operating system compatibility concerns. Leadership also understands that the firm has been negligent in its backup and recovery processes. Employees are expected to copy their work to the local network file share.

Since previous efforts to patch the system hampered business operations, you know you will have to show the firm’s leadership that the upgrade will have minimal effect on business operations.

Your supervisor at Marqwise, the solutions architect manager, has asked you to draft a formal plan to upgrade the client’s operating systems to Windows 10. Once she approves your plan, she will present it to the client.

Project 1: Windows Upgrade Plan

Project 2: Windows Upgrade Proof of Concept’

Project 3: Client Presentation

 Academic Policies


ACADEMIC INTEGRITY

University of Maryland Global Campus (UMGC) has adopted a Philosophy of Academic Integrity to guide the university’s commitment to a culture of academic integrity and authentic education encompassing a set of dispositions and behaviors that are socially beneficial, educationally critical, and professionally necessary.

All members of the University community must maintain the highest level of integrity across the academic experience. For students, intellectually honest academic work represents independent analysis, acknowledges all sources of information that contribute to the ideas being explored, and ensures the ability to engage in life and work authentically. Your instructor is your primary resource for how to uphold the highest ethical standards in the context of this course’s specific requirements.  

Turnitin is enabled within the classroom to support the development and assessment of authentic student writing. To learn more about Turnitin, the feedback it provides, how to use feedback to improve your work, and your options regarding the inclusion of your work in the Turnitin database, visit University guides for Turnitin at sites.umgc.edu/library/libresources/turnitin.cfm and https://sites.umgc.edu/library/libresources/turnitin.cfm#studentcopyright.

Other Academic Integrity resources and guidelines are found at https://www.umgc.edu/current-students/learning-resources/academic-integrity/index.cfm.

CLASSROOM CIVILITY

University of Maryland Global Campus is committed to the success of our global community and values the diverse identities and backgrounds of our students, faculty, and staff. Each one of us has a broader life and set of experiences beyond UMGC that we bring with us to each interaction. Sharing your story with your classmates provides opportunities to learn, relate, and gain inspiration from each other. Engagement often begins with introductions at the beginning of the course. Sharing your preferred name, preferred pronouns, and other details about yourself and your life builds a foundation for connection, understanding, and a richer and more personalized learning experience.

We also recognize that some of life’s responsibilities and challenges outside of the classroom, such as childcare, a change in employment status, or illness, have an impact on success in a course. To the extent you are comfortable, we encourage you to communicate with your faculty member or Success Coach about any concerns you have for this course or as a student at UMGC so we can help you navigate potential obstacles and stay on track to achieve your goals.

Students are expected to work together cooperatively, and treat fellow students and faculty with respect, showing professionalism and courtesy in all interactions.  Please review the Code of Civility for more guidance on interacting in UMGC classrooms: https://www.umgc.edu/students/support/studentlife/conduct/code.cfm.

POLICIES AND GUIDELINES

UMGC is committed to ensuring that all individuals are treated equally according to Policy 040.30 Affirmative Action, Equal Opportunity, and Sexual Harassment

Students with disabilities who need accommodations in a course are encouraged to contact the Office of Accessibility Services (OAS) at [email protected], or call 800-888-8682 or 240-684-2287.

The following academic policies and procedures apply to this course and your studies at UMGC.

150.25Academic Integrity Policy The University expects all members of the university community—students, faculty, and staff—to use guidelines to work with and promote integrity. If you are aware of any academic misconduct, please contact [email protected] All cases of academic misconduct will be addressed in accordance with Policy 150.25 and associated procedures.You are expected to engage in new learning that furthers your development of knowledge, skills, and abilities in each course. According to this policy, you may not submit a substantial portion of any coursework that you have submitted to any course previously without express written approval through assignment guidelines or other forms of communication. You must use UMGC course materials responsibly. Uploading course materials to any website outside of UMGC’s online classroom is prohibited by this policy.
151.00Code of Student Conduct
170.40170.41170.42The following policies describe the requirements for the award of each degree: Degree Completion Requirements for the Graduate SchoolDegree Completion Requirements for a Bachelor’s DegreeDegree Completion Requirements for an Associate’s Degree
170.71Policy on Grade of Incomplete – The mark of I is exceptional and considered only for certain courses. Students who have completed 60% of their coursework with a grade of B or better for graduate courses or C or better for undergraduate courses and request an I before the end of the term. The mark of I is not available for noncredit courses.
170.72Course Withdrawal Policy – Students must follow drop and withdrawal procedures and deadlines available at https://www.umgc.edu/ under Academic Calendar.
130.80Procedures for Review of Alleged Arbitrary and Capricious Grading – appeals may be made on final course grades as described herein.
190.00Intellectual Property  – All university faculty, staff, and students must comply with University guidelines on the use of copyrighted material. Uploading UMGC or faculty copyrighted material without authorization degrades and corrupts the integrity of the teaching and learning experience and is a potential violation of UMGC policy and copyright law. You must obtain permission to post UMGC or other’s copyrighted material to third-party websites, including social learning network sites. UMGC reserves the right to take appropriate action to remove copyrighted material uploaded without authorization.
205.06Calculation Of Grade-Point Average (GPA) for Inclusion on Transcripts and Transcript Requests – Note: Undergraduate and graduate courses have different Grading Policies.  See Course Syllabus for Grading Policies. 
270.00Acceptable Use – The security of the online classroom is critical to ensuring a strong culture of academic integrity and authentic education at the University. It is a violation of the University’s policies for anyone to share logon, password, and any other secure information about a UMGC online account, including credentials required to access the online learning environment.

GRADING

According to UMGC’s grading policy, the following marks are used:

 UndergraduateGraduate
A 90-100 90-100
B 80-89 80-89
C 70-79 70-79*
D 60-69 N/A**
F 59 or below 69 or below
FN Failure-Non attendance Failure-Non attendance
G Grade Pending Grade Pending
P Passing Passing
S Satisfactory Satisfactory
U Unsatisfactory Unsatisfactory
I Incomplete Incomplete
AU Audit Audit
W Withdrew Withdrew

* The grade of “B” represents the benchmark for graduate courses. Students must maintain a Grade Point Average (GPA) of 3.0 or higher. Classes where final grade of C or F places a student on Academic Probation must be repeated.
** UMGC does not award the grade of D in graduate courses.

GRADE ROUNDING

Scores to individual assignments are calculated based on rubrics in the class and are not rounded to the whole point. The final grade for the course is determined by weighted average and will be rounded to the nearest whole point using mathematical rule (grades with .5 and above to be rounded to the next whole point). 

EXTRA CREDIT

Assignments are designed to enable students to achieve course objectives and succeed in the program. In the interest of equity and fairness, there will be no extra credit opportunities. All assignments are identified in the syllabus. 

COURSE EVALUATION SURVEY

UMGC values its students’ feedback. You will be asked to complete an online evaluation toward the end of the term. The primary purpose of this evaluation process is to assess the effectiveness of classroom instruction in order to provide the best learning experience possible and make continuous improvements to every class. Responses are kept confidential. Please take full advantage of this opportunity to provide your feedback.

LIBRARY SUPPORT

Extensive library resources and services are available online, 24 hours a day, seven days a week at https://sites.umgc.edu/library/index.cfm to support you in your studies.  The UMGC Library provides research assistance in creating search strategies, selecting relevant databases, and evaluating and citing resources in a variety of formats via its Ask a Librarian service at https://www.umgc.edu/library/libask/index.cfm.

EXTERNAL LINK DISCLAIMER

This course may contain links to external sites neither owned nor maintained by UMGC. UMGC bears no responsibility for the accuracy, legality, or content of external sites or for that of subsequent links. In addition, the terms of use, security policies, and privacy policies may differ from those of UMGC. Contact the external site for answers to questions regarding its content, terms of use, and policies.

LEARNING MANAGEMENT SYSTEM SUPPORT

Those requiring technical assistance can access [email protected] Support directly in LEO under the Help menu.  Additional technical support is available 24 hours a day, seven days a week via self-help and live chat at https://www.umgc.edu/help/ or by phone toll-free at 888-360-8682.

SYLLABUS CHANGES

All items on this syllabus are subject to change at the discretion of the Instructor and the Office of Academic Affairs.

 Class & Assignment Schedule


SESSION TOPIC ASSIGNMENTS 
Week 1Due: 5/24Manage Microsoft 365 TenantStart HereRead the syllabus.Read the course introduction.Read the weekly overview and competencies.DiscussionParticipate in the “Introductions” discussion.uCertify LessonsComplete the following:Lesson 1: Windows 10 InstallationProjectsRead the project overview.
Week 2Due: 5/31Manage Microsoft 365 Health and User DataStart HereRead the weekly overview and competencies.DiscussionParticipate in “Windows 10 Planning” discussion.uCertify LessonsComplete the following:Lesson 2: Configuring UsersProjectsStart working on Project 1
Week 3Due: 6/7Identity StrategyStart HereRead the weekly overview and competencies.DiscussionNoneuCertify LessonsComplete the following:Lesson 3: Managing DataProjectsSubmit Project 1
Week 4Due: 6/14Week 4: Azure AD and User RolesStart HereRead the weekly overview and competencies.DiscussionParticipate in “Customizing Windows 10 Environment”uCertify LessonsComplete the following:Lesson 4: Managing Windows 10 EnviornmentProjectsStart working on Project 2
Week 5Due: 6/21AuthenticationStart HereRead the weekly overview and competencies.DiscussionNoneuCertify LessonsComplete the following:Lesson 5: Configuring Security and DevicesProjectsSubmit Project 2
Week 6Due: 6/28Application AccessStart HereRead the weekly overview and competencies.DiscussionParticipate in “Implement Windows 10 Address Types”uCertify LessonsComplete the following:Lesson 6: Configuring Network ConnectivityProjectsStart working on Project 3
Week 7Due: 7/5Office 365 Workloads and ApplicationsStart HereRead the weekly overview and competencies.DiscussionNoneuCertify LessonsComplete the following:Lesson 7: Configuring RecoveryProjectsSubmit Project 3
Week 8Due: 7/12Course Warp-UpStart HereRead the weekly overview.DiscussionParticipate in “Careers in Windows Administration and Support”Final ExamComplete the Final Exam Note: There are no new lessons.