Compare and contrast the definitions of health care managers’ roles, functions, and competencies to those of leadership’s styles, competencies, and protocols. [1-2]Explain the importance of the concepts of motivation, employee engagement, and the organizational thinking processes. [3-4]Identify and describe the functions of strategic planning and marketing processes in health service organizations (HSOs). [5-6]Define the quality and performance improvement processes of clinical care in HSOs. Describe the role of the different health care payers and their impact on HSOs’ financial performance. [9-10]Assess the need for strategically managing both health care professionals and other human resources within high-performing HSOs. [11-12]Discuss the issues of health disparities and other special topics of importance to HCOs and their patients. [13,17]Examine the essential function of effective communication across the organization for such things as dealing with multi-generational employees, managing change, and leading productive teams in HSOs.
Introduction to Healthcare 4th editionJones and BartlettISBN-13:978-1284081015ISBN-10:128408101X
An interactive list of assignments with due dates can be found here.*In the event of extenuating circumstances, the above schedule and the procedures for this course are subject to change.
Evaluation and Grading Policy:
The final course grade will be an average of the below grades weighted as follows:Weekly Assignments 70% (10 for a total of 70%)Comprehensive Final Assignment 20%Class participation / Discussion 10% Class participation through Canvas Discussion Forums. Students must post responses to each discussion Forum Question AND respond to at least TWO other student post for each question. Grading Scale:90-100 A Excellent80-89 B Above Average70-79 C Average60-69 D Below Average59 and Below F Fail A minimum of a C must be earned in all RAD & HSC classes.
Grading – Rubrics and Completion Specifications:
Student Discussions:The Student Discussions consists of two parts:A posting to an original question or set of questions. The original question(s) may be based directly on topics presented during the weekly presentation of textbook-based material or from another source (e.g., an article, video, etc.). Students should distinctly and clearly address each question in the post. Though opinions and experiential examples are qualified in the responses, students should support their answers with additional material from other sources (such as the textbook, authoritative websites, published articles, etc.). Quotations or other references made from outside sources should include an in-text citation where needed along with an APA-formatted reference. All original postings must be made before the start of the 4th day of the week of the Discussion (i.e., by Friday night at 11:59 pm).At least two responses to other student original postings that address the points or arguments made by those students. Responses should be professional and considerate while either making supporting or challenging statements to those students’ posts. Whether in agreement or opposed to comments made, responses should consider using an outside source to buttress their counterarguments. All responses to other students should be made before the end of the week of the Discussion assignment (i.e., by Tuesday night at 11:59 pm).Point Distribution for the Discussion Postings: Content & Relevance of Original Post 40% Use of a Resource 10% Original On-time Posting 15% Content & Relevance of Response Postings 20% Responses On-time Postings 15%
The Universal Course Policies and Information (UCPI) document is an addition to the syllabus for each class and is posted on the Canvas site. Students are responsible for knowing and following the syllabus and are also responsible for the material that is covered in the UCPI. The Academic Honor Code, the Food and Beverage Policy and the Dress Code are included in the UCPI along with resource information for obtaining academic and personal assistance and guidance on student technology accounts. Universal Course Policies and Information:
The material is presented in an online lecture/discussion format, and individual projects. In addition to the required textbooks, a variety of peer-reviewed journals and professional publications and workshop course material will be examined.
Attendance and Participation:
All students are expected to complete the required work for the course including weekly assignments and discussion postings by the due date unless obtaining a prior extension from course instructor.
Policy for Late and Missing Work:
Discussion Questions: Initial posts are due by day 3. Initial posts that are submitted late will be penalized 5% per day up to 25%, after 7 days initial submissions will not be accepted and receive a score of 0. The required follow up posts are due on day 7. Follow up posts not submitted by day 7 will not be accepted and receive a score of 0.All Other Assignments: All other assignments submitted late will be penalized 5% per day up to 25%, after 7 days submissions will not be accepted and receive a score of 0. No assignments will be accepted after the end of the course.
To comply with the Rehabilitation act of 1973 and the Americans with Disabilities act, South College provides Student Services to ensure that the learning environment is accessible to all our students by providing appropriate accommodations for students with unique needs. Documentation of specific needs and disabilities will be required. For more information about how to apply for academic support, refer to the Policy for Requesting Academic Adjustments section of the student handbook.
Students who withdraw from a course after the add/drop deadline and before the end of week 7 for 10 and 11-week courses, week 8 for 12-week courses, and week 3 for 5 week courses will receive a W (withdrawal) grade. Students who withdraw after these dates will receive the grade they earn after factoring in the total points for the course. While a W grade does not count in the GPA calculation, it does count as an attempt in the satisfactory academic progress calculation. To withdraw you must notify your student success coach, registrar, or department chair/dean.
Using Canvas – The Classroom
In addition to regular course description, this is a distance learning course and as such, course materials, and other assessments are delivered via the learning management system, Canvas. Available review material will be posted in Canvas. Online assignments will be posted in Canvas. http://canvas.southcollegetn.edu (Links to an external site.)Although, this is a primarily an asynchronous course, students are required to participate frequently in web-based discussions, submit assignments on time (which are on a weekly basis), upload documents, and interact with course materials on a regular basis. Communication and collaboration will be done mainly through email, Canvas messages, and discussion forums. Students will need to remain self-motivated and on task throughout the term in order to be successful.
Issues with Technology
For more help learning to use Canvas, please see the Canvas Student Orientation from your Canvas course list. For issues within Canvas, contact Canvas support from the “Help” menu within Canvas. For issues, specifically with your South College accounts, submit a helpdesk ticket by accessing the South College Helpdesk within the “Help” menu on Canvas, or at http://helpdesk.southcollegetn.edu (Links to an external site.).
Cell Phone and Wireless Technology Use:
This is an online course and all technology is encouraged to engage with the course and its material. This excludes timed exams which are closed resource and should be taken only on a computer.
Course and Instructor Evaluation:
Two weeks before finals, course evaluations will be available online. Please take the time to complete the evaluation for each course. Your feedback is appreciated and necessary to ensure that South College offers the best courses and instructors to meet the needs of our students.
Additional Items and Policies:
No additional policies apply to this course.
It is the student’s responsibility to review the syllabus or Canvas for updates on assignments and content. It is the student’s responsibility to review due dates for assignments and exams from the syllabus, Canvas postings and the Canvas calendar. Communication with the instructor of any extenuating circumstances is of utmost importance. Staying on task, participating in the course, and utilizing all available resources will help to facilitate progress and success in classes.
Professionalism and Respect:
We expect you to be punctual and respectful towards your fellow learners and instructors while discussing course topics online.