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Developing Job Descriptions for Red Lobster

Developing Job Descriptions for Red Lobster

HRM Case study: Job Analysis and Job Description Development

Developing Job Descriptions for Red Lobster

 Red Lobster operates over 670 casual-dining seafood restaurants in the US and Canada, employing more than 63,000 people. When Red Lobster developed a new business strategy to focus on value and improve its image, it established a new vision, mission, and goals for the company. The restaurant chain simplified its menu with the highest-quality seafood it could offer at mid-range prices, traded its restaurants’ tropical themes for a crisp, clean look with white-shirt-and-black-pants uniforms for its employees, and added Northeastern coastal imagery to its menu and Web-site. Executing the new mission and differentiation strategy required hiring fun, hospitality-minded people who shared its values. 

Although Red Lobster had not had any problem with hiring restaurant managers, the company felt that the managers it hired did not always reflect Red Lobster’s strategy, vision, and values.  The company feels that their old job descriptions do not convey the passion and creativity that the new strategy requires from its employees.  They want their job descriptions to help bolster recruitment of the kind of managers that will help advance the mission and create restaurant environments where employees feel motivated and customers feel welcome upon entering the establishment and positive about their experience when they leave.

 The Charge

 You have been hired as a consultant to help Red Lobster recruit management level staff.  They have asked you to design an overall strategy that will help create job descriptions to improve the fit between its new management hires and its new business strategy.  Job descriptions should help convey the importance of the Restaurant Manager position within the company and also in the restaurant itself.  The process you design will help them, later on, develop other restaurant job descriptions for the service-level staff. 

•    Describe the process you would follow in order to fulfill the charge.

•    Draw up a job description for the Red Lobster Restaurant Manager position that includes, at a minimum, the following:

      • Job Title

o     

      • Overall purpose statement – overall description of the broad function and scope of the position

o     

      • List of duties or tasks performed critical to success

o     

      • Decision-making requirements

o     

      • Description of the relationships and roles within the company, including supervisory positions, subordinating roles and other working relationships

o     

      • List of minimum qualifications and what experience/competencies an ‘ideal candidate’ would possess

Submit a paper that describes the process you design and contains a well-articulated job description.  Don’t be afraid to use some creativity and innovation as you develop the process and the job description.  Be sure to cite any resources you use. 

Assessment Criteria

Papers will be assessed on the following:

  • A description of the job analysis process demonstrates superior understanding of job design and job analysis. Any research used clearly adds value to the process described.

Job Description:

  • Purpose statement demonstrates superior understanding of both breadth and depth of job
  • List of job tasks shows superior knowledge of the job duties and conveys how they are related to job success
  • Major decision-making responsibilities are listed, including how certain decisions may need to be referred to next level of management
  • Superior knowledge of how this job ‘sits’ within the organization is demonstrated through the description of the Restaurant Manager roles and its supervisory responsibilities 
  • Minimum and ‘ideal’ qualifications shows superior knowledge of the what an applicant should possess

Adapted from: 

Phillips, J. & Gully, S. (2009) Strategic Staffing. Pearson: New York.

Expert Answer


Red Lobster

$7.00

Developing Job Descriptions for Red Lobster

$7.00