Total Quality Management in Toyota

Explain the principles of TQM in relation to a specific application.

Total Quality Management (TQM) is a management method used to enhance quality and productivity in engineering businesses. It is a complete system that works across business and involves all departments, functions, employees and also extends to include suppliers and customers. Provide an overview of the specific engineering application you have selected including main functions and size of the business and define and explain three of the following quality management principles relevant to the selected business:

1. Customer Focus
2. Leadership
3. Improvement of people
4. Process approach
5. System approach to management
6. Continual improvement
7. Factual approach to decision-making
8. Mutually beneficial supplier relationships

Answer Preview-Total Quality Management in Toyota