WEEK 3 ASSIGNMENT: Case Study: Competency Modeling and Assessment Strategy
Prior to beginning work on this assignment, read Chapter 2 by Breaugh (2017) in The Wiley Blackwell Handbook of the Psychology of Recruitment, Selection and Employee Retention, and the articles by Campion et al. (2011) and Strah and Rupp (2022). Access the O*NET OnLineLinks to an external site. website and explore the resources that list required skills and competencies for medical and health services managerial positions. Then, read the case study and address the paper requirements. You may wish to review the chapters by Russell (2010) in the Handbook of Workplace Assessment text, which was required reading for Week 2.
Case Study
The Weston-Gutierrez Family Practice Clinic is an outpatient primary health care facility that serves residents of suburban Denver. The clinic was started by the married couple of Dr. Ramona Gutierrez and Dr. Emily Weston-Gutierrez. The two physicians opened the practice shortly after graduating from medical school at UCLA and completing a residency at University Hospital in Denver, Colorado. The couple decided to stay in Colorado because of the wonderful climate, beautiful environment, and supportive community they found for holistic family practice medicine.
When the couple first opened the clinic, they hired a nurse, two nursing assistants, and an office clerk to support them in their practice. Now, after 7 years in operation, the clinic has grown appreciably, and the staff has expanded to include a third physician, Dr. Lilly Anderson; two nurse practitioners who independently treat patients with minor health problems; three nurses; four nursing assistants; four office clerks; and a billing and insurance clerk.
While Dr. Emily has been the head medical officer at the clinic, Dr. Ramona has managed the practice’s administrative and financial services. However, as the clinic has grown, the couple has recognized that they need to hire an Office Manager to oversee all nonmedical aspects of the clinic. Their vision is that the new Office Manager will allow Dr. Ramona to concentrate on building the practice through affiliations and cooperative partnerships with other health care clinics, while Dr. Emily concentrates on maintaining a high level of patient service quality at the existing clinic. The couple hopes to add two additional physicians to the practice over the next five years, along with the necessary medical and office staff to support the growing practice. There is additional office space available within the building that houses the existing clinic, so expansion in the same location would be extremely convenient and cost effective.
The new Office Manager will oversee the work of the five clerks who are responsible for office support services such as scheduling appointments; processing patients; requisitioning outside tests, x-rays, and lab work; completing paperwork; billing insurance companies on behalf of patients; managing accounts receivable; maintaining medical records; and filing. The Office Manager will report to the chief physician Dr. Emily and interact regularly with the Supervisor of Nursing Services, the other nurses and physicians, as well as with administrative and health care personnel in other medical offices and clinics.
As an outside advisor, you have been asked to help the Weston-Gutierrez Family Practice Clinic hire the new Office Manager. Using required readings and the O*NET OnLineLinks to an external site. website, conduct a job analysis for the new Office Manager position and develop an assessment strategy for evaluating the qualifications of potential candidates for the position.
In a paper of at least 1,200 words (excluding title, abstract, and reference pages), and citing at least two scholarly sources in addition to required resources, address the following:
- Summarize the key knowledge, skills, and abilities you believe are required for this position, based on information from O*NET OnLine and other sources. (Note: You do not have to do an exhaustive job analysis or construct a full competency model.)
- Develop an approach for assessing potential candidates for the position, based on the critical knowledge, skills, and abilities you have identified for the Office Manager position.
- Include in your assessment approach at least two formal assessment instruments that could be administered to potential candidates to assess their suitability for the position.
- Justify the use of at least one additional assessment approach you believe would be valid to assess the potential performance capabilities of candidates.
- Analyze the strategic link between competency modeling, assessment, and the organizational objectives of the Weston-Gutierrez Family Practice Clinic.
- Address potential concerns that competency modeling may have adverse impact on some minority candidates.
The Case Study: Competency Modeling and Assessment Strategy paper
- must be at least 1,200 words in length (not including title, abstract, and reference pages) and formatted according to APA StyleLinks to an external site. and APA Style ElementsLinks to an external site. as outlined in the Writing Center’s APA Formatting for Microsoft Word resource.Links to an external site.
- must include a separate title page with the following in title case:
- title of paper in bold font
- Space should appear between the title and the rest of the information on the title page.
- student’s name
- name of institution (The University of Arizona Global Campus)
- course name and number
- instructor’s name
- due date
- title of paper in bold font
- must utilize academic voice.
- See the Academic VoiceLinks to an external site. resource for additional guidance.
- must include an introduction and conclusion paragraph.
- Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.
- For assistance on writing Introductions & ConclusionsLinks to an external site. and Writing a Thesis StatementLinks to an external site., refer to the Writing Center resources.
- must use at least two scholarly sources in addition to required readings.
- The Scholarly, Peer-Reviewed, and Other Credible SourcesLinks to an external site. table offers additional guidance on appropriate source types. If you have questions about whether a specific source is appropriate for this assignment, please contact your instructor. Your instructor has the final say about the appropriateness of a specific source.
- To assist you in completing the research required for this assignment, view this Quick and Easy Library ResearchLinks to an external site. tutorial, which introduces the University of Arizona Global Campus Library and the research process, and provides some library search tips.
- must document any information used from sources in APA Style as outlined in the Writing Center’s APA: Citing Within Your PaperLinks to an external site.
- must include separate abstract and reference pages that are formatted according to APA Style as outlined in the Writing Center.
- See the Writing an AbstractLinks to an external site. and APA: Formatting Your References ListLinks to an external site. resources in the Writing Center for specifications.