Impact of Customer Service in the Hotel Industry

Impact of Customer Service in the Hotel Industry

Does customer care service have an effect on customer satisfaction and does customer care service determine whether the needs of customers are met?

Does quality customer service plays a role in the retention of customers and attracting of new customers?

Are the customer care services offered in hotels in the current day and era satisfactory as far as customer satisfaction is concerned?

Does the employee training program offered through the HR department take into consideration instilling of qualities and aspects that will enhance better delivery of services to customers?

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