Module Three Quiz-IT-482

Module Three Quiz-IT-482

Module Three Quiz

Which of the following is a comprehensive software package that incorporates all modules needed to run the internal operations of a business, including manufacturing, accounting, human resources, and sales modules? Select one.

Question options:

Supply chain management systems

Customer relationship management systems

Enterprise resource planning systems

Product lifecycle management systems

Groupware systems

Which of the following is an approach that links a company with providers of the raw components it needs to make a product or service, manufacture that product or service, and deliver that product or service to its customers? Select one.

Question options:

Customer relationship management (CRM)

Supply chain management (SCM)

Enterprise resource planning (ERP)

Value chain management (VCM)

Product lifecycle management (PLM)

Once an IT architecture is decided upon, a manager should leave the design process up to the IT professionals.

Question options:

Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize its business processes to enhance the customer experience. Which technology solutions do organizations like Rent-A-Car use to achieve this benefit? Select one.

Question options:

Six Sigma

Product lifecycle management (PLM)

Radical redesign

New product development (NPD)

Business process management (BPM)

Which of the following is a complex framework the main objective of which is to map how the organization’s IT supports the business processes? Select one.

Question options:

Service-oriented architecture

Web-based architecture

Decentralized architecture

Centralized architecture

Enterprise architecture

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Module Three Quiz-IT-482

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