Quality Improvement Program-The CEO has done quite a bit of reading in some of the major quality improvement programs that are available to both the company and to its vendor base. He asked you to describe how a company would go about picking one that would work best for it. He specifically asked the following questions:

• What criteria should be used?
• How would you gather information about each kind of program?
• How you would monitor whether the implementation was a success?
• Why do you think there have been a number of these major quality improvement programs over time; in other words, why hasn’t one been accepted as the ideal one?

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