Supply Chain Management-Zappos -Case Study 4

• Define SCM and how it can benefit Zappos. (1 Mark)
• Explain CRM and why Zappos would benefit from the implementation of a CRM system. (1 Mark)
• Demonstrate why Zappos would need to implement SCM, CRM, and ERP for a connected corporation. (1 Mark)
• Analyze the merger between Zappos and Amazon and assess potential issues for Zappos customers. (1 Mark)
• Propose a plan for how Zappos can use Amazon’s supply chain to increase sales and customer satisfaction. (1 Mark)
• Report should be as following:
• 1-table of content
• 2-Case Summary
• 3-Answer all the 4 questions
• 4-Summarry and conclusion
• 5- Maximum 1000 words

Answer Review-Supply Chain Management-Zappos