The Value of a Quality Assurance Department

Incrisis hospital has been concerned with the increased number of calls from patients regarding their quality of care from a variety of departments, including its emergency room, and its surgery, oncology, and X-ray/lab departments.

Incrisis is a 100-bed acute facility and was established in 2006. The human resource department hired you as a consultant to review the quality of care issue and make a recommendation on creating a quality assurance department.

Develop a 10- to 15-slide PowerPoint presentation to provide to the board of directors.

The presentation should cover the following topics:

• The link between cost and quality in healthcare. Cite at least two studies conducted in the past five years supporting your response.
• The role health insurance plays in cost, quality, and healthcare consumer expectations.
• The various customers (e.g., patients, families, providers, insurance companies) and the healthcare quality from their perspective.
• At least three current business initiatives driving healthcare quality.
• The role that national policy plays on the quality of healthcare.
• A clear explanation of why the quality assurance department should be created.

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